Thank you for shopping with Jenesis Twelve. We’re so grateful you’re here and supporting our small business.

Shipping is only available in the U.S. 

We offer free shipping on orders over $99.

Shipping rates for orders under $99 are flat rate $8.

Orders are processed within 2–3 business days.

Orders placed on weekends or holidays will begin processing the next business day.

Once your order has shipped, delivery typically takes 3–5 business days depending on your location and carrier.

You’ll receive a tracking number via email as soon as your order ships.

Local pickup is available at checkout. You’ll be notified when your order is ready.

Lost in Transit

If your package appears to be lost in transit, please email support@jenesistwelve.com with your order number. We’ll work with the shipping carrier to investigate and locate your package. If the carrier confirms it is lost, we’ll offer a replacement, subject to availability, or a refund to your original payment method.

USPS mail must be in transit for 15 days before we can file a claim for the missing package.

Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package. 

We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

USPS 1-800-275-8777

UPS 1-800-742-5877 

If tracking shows “delivered” but you haven’t received your package, please check around your delivery location and with household members or neighbors, then contact us for assistance.

Damaged in Transit

If an item arrives damaged, please email support@jenesistwelve.com as soon as possible with your order number and photos of the damaged item, shipping packaging, and shipping label. Please keep the item and all packaging, as they may be needed for a carrier claim.

We’ll review the damage and work with you to resolve the issue, which may include a replacement, subject to availability, or a refund to your original payment method.

Returns or exchanges must be requested within 14 days of delivery or purchase.

Items must be unworn, unwashed, and in original condition, with tags attached, and free of stains, makeup, deodorant, perfume, or pet hair.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. 

Returned items should be shipped to 611 Windsor Way, Heyworth IL 61745

Approved returns will be issued as store credit, which can be used on any future purchase within a year.

Original shipping charges are non-refundable. If you choose to return an item, the cost of shipping paid at the time of your order will not be included in your refund. Return shipping costs are the responsibility of the customer unless the return is the result of our error (e.g., wrong item shipped, item arrived damaged or defective).

Orders cannot be cancelled. You will receive store credit. 

Discounts cannot be applied to previously made purchases. 

Items may be exchanged for a different size if available.

If the requested size is unavailable, store credit will be issued.

The following items are final sale and cannot be returned or exchanged:

- Sale or clearance items

- Holiday items and doorbuster deals

- Accessories and jewelry

- Bodysuits or intimate apparel

- Items purchased at pop-ups or special events

If your order arrives damaged or incorrect, please contact us within 3 days of delivery so we can make it right.

Jenesis Twelve is not responsible for packages that are lost or stolen after they are marked as delivered by the shipping carrier.

If your package shows delivered but cannot be located, we recommend checking around your delivery location, checking with neighbors or household members, or contacting the shipping carrier to file a claim.

If your package appears lost in transit, please reach out and we’ll do our best to assist.

If you have any questions, feel free to reach out: support@jenesistwelve.com